Countrywide CEO Angelo Mozilo inadvertently allowed the public a glimpse of the corporate culture this week when he replied directly—and derisively—to a homeowner who had asked for a renegotiation of his mortgage to avoid foreclosure. The Los Angeles Times reports :
“Apparently clicking ‘reply’ when he meant to hit ‘forward,’ Countrywide Financial Corp. Chairman Angelo Mozilo ignited an online furor Tuesday by describing a mortgage customer’s plea for help as a “disgusting” example of form letters inundating the Calabasas home lender.
Mozilo’s e-mail rocketed back to the customer, Daniel Bailey Jr., who had asked Countrywide to modify the terms of his loan so he wouldn’t lose his home of 16 years.”
The Guardian’s coverage of the same story referenced Mozilo’s public relations issues :
“Countrywide subsequently issued an apologetic statement: ‘Countrywide and Mr. Mozilo regret any misunderstanding caused by his inadvertent response to an e-mail by Mr. Bailey. Countrywide is actively working to help borrowers, like Mr. Bailey, keep their homes.’
But it won’t help Mozilo’s public image. The man, whose orange perma-tan has prompted comparisons with an Oompa-Loompa, was dubbed ‘America’s most villainous CEO’ by the gossip website Gawker. Others have simply taken to calling him ‘Mystic Tan’.”
Los Angeles Times :Countrywide Financial Chairman Angelo Mozilo’s e-mail sets off a furor
Guardian : A message straight from the top
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